FREQUENTLY ASKED QUESTIONS

 

How do I request assistance?

Please call the Charity office at 905.852.1799 Ext. 22 or 23 or toll free at 1.866.268.9187 and ask for a Request for Assistance form or go to “Get Help Now” section to print a copy. The form may be completed by the child’s parent, physician, therapist, social worker, teacher or community liaison.

 

How soon can I expect a call back after leaving a message?

Please understand we do receive numerous calls each day from parents making inquires on the status of their application, social/community service workers as well as a high number of applications. We try to respond as quickly as possible, however you may not receive a return call for up to three business days.

 

How long will it take to process my application?

Our first priority as an organization is emergency assistance. All other applications are reviewed as soon as possible on a first-come first-served basis.

 

You have assisted our family in the past, are we able to apply again?

Yes, you are able to apply to JACC again if your child’s expenses due to their medical needs are still over and above what your financial situation can cover.

Please note that we receive a high number of requests. We will do our best to assist where we can, however we cannot guarantee ongoing assistance. Please ensure that you continue to look for alternative organizations, service clubs etc. for additional assistance.

You may only apply for therapy and respite once in a 12-month timeframe.

 

The Jennifer Ashleigh Children’s Charity assists with emergency household expenses. I’ve recently lost my job; can you help me with my rent?

Our guidelines with regard to emergency household assistance are to assist when a child’s medical expenses cause the family to be unable to pay their bills. Unfortunately if the need for financial assistance is not due to the child’s expenses, we do not assist. We are unable to assist with mortgage payments.

 

We need assistance with our child’s therapy, preschool fees and transportation to appointments. Can you help me with everything we need?

Please prioritize your needs on your application. Due to the high number of requests we receive, we are not always in a financial position to assist with everything requested. We will give consideration to your greatest needs first.

 

A family member is providing care for our child and driving them to school and medical appointments. Do you provide financial assistance for payment to a family member?

No, we do not reimburse family members as our assistance is intended to provide additional support beyond that which is normal family responsibility.

 

Do you call me when the assistance provided is complete?

No. It is the responsibility of the parent/guardian to track all funds utilized/paid to service providers.

 

PLEASE NOTE: Please ensure your child’s first and last name is included on all correspondence, statements or financial information that is faxed or mailed to us to ensure that we are able to identify which application it applies to.

OUR POLICIES AND GUIDELINES ARE SUBJECT TO CHANGE WITHOUT NOTICE